Frequently asked questions

The price on Hahalolo is included Hahalolo incentives for customers. But if you'd like to book a property with a large number of rooms, we will try to negotiate with the property and offer the best possible deal for you.

If you have any requests or questions, please contact our Customer Service at 1900 57 12 48 or send an email to cskh@hahalolo.com for support.

Once you have completed your reservation payment, we will send you a confirmation email, including booking number, number of rooms, and property information. You can also check your booking status via Look up booking or Handnotes on Hahalolo website or app.

You can change all guest information with no change fees. Please contact the property directly to change information (guest name, email, phone number, etc.), or contact our Customer Service at 1900 57 12 48 or send an email to cskh@hahalolo.com for support.

If you have a free cancelation booking, you will not be charged a cancelation fee. If your booking is no longer free to cancel or is non-refundable, you may incur a cancelation fee. Any cancelation fees for the booking are determined by the accommodation. You should carefully review the "Cancelation Policy" of the property..

You can check the Cancelation Policy before making your booking. For any requests or questions, please contact our Customer Service at 1900 57 12 48 or send an email to cskh@hahalolo.com for support.

You can book a hotel for family, friends, company - you just need to fill out correct information about that person, including fullname, phone number and email in the Guest Info section.

You can refer to booking steps at the instructions link. For any requests or questions, please contact our Customer Service at 1900 57 12 48 or send an email to cskh@hahalolo.com for support.

Information regarding accompanying children and extra beds or baby cots is included in the 'Privacy Policy', please note the following:

• Additional charges for children, if any, are not included in the booked room rate.
• During the booking process, please fill out the request box for extra beds or baby cots.
• We recommend that you should call the property prior to your arrival to ensure your request is properly executed. You may find its contact information in the confirmation email.
• You can contact us at any time to confirm before your booking about the property responsiveness via our Customer Service at 1900 57 12 48 or send an email to cskh@hahalolo.com for support.

Certainly. We do not disclose any of your information except for some necessary information to the property partners in order to make the reservation. For more details, please refer to our privacy policy.

When you search for a room, you can find the booking conditions and cancelation policy, along with other information about the room.

Please contact us if your schedule is affected by weather issues via our Customer Service at 1900 57 12 48 or email cskh@hahalolo.com for support. Hahalolo will not charge any fee for hotel cancelation.

However, the hotel cancelation fee will be subject to the final decision of the hotel.

If you are unable to reach us, please contact the hotel directly for assistance.

Currently, Hahalolo provides 2 payment methods for making customers' transactions convenient and fast:

• VISA card or Master Card
• Domestic ATM card via Payme and AlePay payment gateways. Please make sure you are using an ATM card issued by a local bank and have activated the online payment function.

Currently, Hahalolo offers 2 payment options:

• Prepaid: You will pay the full amount upon completion of the booking, Hahalolo will assist you with your payment process.
• Postpaid: You can pay in full at the property upon check-in, the property will process the payment.

If you need to change a name of the booking person, please inform the accommodation to change your name to the new guest’s name, or you can contact us via our Customer Service at 1900 57 12 48 or send an email to cskh@hahalolo.com for support.

This is very important for a smooth check-in verification process. If you do not contact in advance, the accommodation reserves the right to refuse check-in.

In Is there anything else we can help you with?section, please click on “Your request” and enter your requirement. Please note that not all personal requirements are met and Hahalolo cannot guarantee. If accepted, your requirements will be confirmed upon your arrival or the accommodation will contact you for further information.

Currently, hotels on Hahalolo only allow bookings by day and check-in - check-out according to the regulations of each hotel. You will still have to pay by day if you only use it for a certain period of the day.

Once we have received your payment, we will send you a confirmation email containing a link to View Order Details.

You can also check your booking status via Look up booking or Handnotes on Hahalolo website or app.

You will pay in the accommodation’s local currency. The payment amount will be converted and displayed on the Your room price details section of the Booking Info page.

Note:

- Exchange rates may change before you make a payment.

- Your card issuer may charge a transaction fee in a foreign currency.

No, the name on the credit/debit card and the name of the guest do not have to be the same. However, it is very important that the credit/debit cardholder is aware that his/her card is being used as a booking guarantee.

You should check the check-in/check-out time in the House rules section on each hotel page.

• You can check in earlier than check-in time or check out later than check-out time of the hotel. However, it is recommended that you select the time you would like to check in in the Important notes about booking information section of the Booking Info page.
• You may have to pay an extra fee for early check-in or late check-out, depending on room availability which is directly notified at the property.