Frequently asked questions

Check-in/check-out time

You can check the check-in/check-out time in the House rules section on each hotel page

You can still check in even when you arrive late at your hotel. However, we suggest that you inform the hotel in advance about your late arrival.

How to submit a special request for my hotel reservation
You can submit your special request at the booking step. Once submitted, your request will be further processed by the hotel.
How to know if my booking has been confirmed

Once we have received your payment, we will send you a confirmation email with a View Order Details link.

You can also check your booking status via Look up booking or Handnotes on Hahalolo website or app.

Is it safe to share my Credit/Debit Card details when I book?
Definitely! Your credit/debit card information will be encrypted, so it is safe and secure to share it with us.
If I book a property abroad in my home currency, in what currency will I have to pay for the property?

You will pay in the property's local currency. The payment amount will be converted and displayed on the Price Details section of the booking page.


- The exchange rate might change before you pay.

- Your card issuer may charge transaction fees in foreign currency.

Does the name on the credit/debit card used in a booking have to be the same as the name of the guest?
No, the name on the credit/debit card and the name of the guest do not have to be the same. However, it is very important that the credit/debit cardholder is aware that his/her card is being used as a booking guarantee.
Can I transfer my room reservation to someone else? If I cancel my trip, will that person be able to use this booking?
The answer is YES, as long as you haven’t canceled the booking. However, please inform the accommodation to change your name to the new guest’s name in the booking. This is necessary to ensure a smooth verification process during check-in.
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