Manage a payment account

How do I set up information in my Payment account profile?

The payment account profile stores basic personal information from the account owner in support of verification procedures and ensuring the authenticity of the payment account.

  1. Click your Payment Account Name in the top left corner of any Payment Account page.
  2. At the "Profile" interface, click Edit to edit and add required information in your Payment Account Profile, including:
    • Full name
    • Email
    • Phone code
    • Phone number
    • Date of birth
    • Gender
    • Address
    • Country
    • Identification
    • ID/Passport number
    • Country of issue
    • Active date
    • Expiration date
    • Upload photos to verify your identity (Photos should include both front and back sides)
  3. Click Confirm to complete.
What information does the payment account manage?

The payment account manages all financial-related activities performed on the Hahalolo platform, including:


For personal payment account:

  • Available balance: The total balance in the account allowed to trade.
  • Pending balance: The total balance from transactions that are in the reconciliation process to be available.
  • Balance in progress: The total balance from payment transactions that are made successfully.
  • Frozen balance: The total balance of canceled transactions.

For business payment account:

  • Available balance: The total balance of income you've earned whenever your business completes serving an order. It’s also a maximum balance that an account holder can make a withdrawal request.
  • Pending balance: The total balance of income you've earned whenever customers make a successful payment for an order.
  • Frozen balance: The total provisionally suspended balance of orders in dispute with the customer.


Statistics of transactions including money in, money out, withdrawal, and point.
  • Quickly view the latest 10 transactions in the Overview section: A list of 10 most recent transactions is displayed in detail, including: Ordinal number, Time, Transaction code, Amount, Source, and Status
  • For further details, see Transaction history.


  • Display the withdrawal accounts list of a business payment account.
  • Allow selecting the default account quickly in the list.
  • Allow viewing details and removing the payout account from your Payment account.
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