Payment account security settings

How do I set up two-factor authentication?

In addition to your password, two-factor authentication is an advanced security setting that helps protect your Hahalolo account and payment account. After enabling two-factor authentication, you'll be required to enter a verification code any time a login attempt is made from a new device or browser.

To enable two-factor authentication for an account, users need to download the Google Authenticator app to receive a code provided by Google.

See Set up two-factor authentication

How do I set up a PIN?

A PIN is required to secure your payment account and financial information. It is further more convenient for you to not re-enter card details for later logins.

CREATE A NEW PIN:

  1. Click Settings in the left column of the screen
  2. Click Security & Login
  3. Go to Set up a PIN section, click Create a new PIN
  4. Enter and confirm 6 digits to create a PIN
  5. Click Confirm to finish creating a new PIN. After completion, the word "Established" will be shown in the Set up a PIN section

UPDATE YOUR PIN

Case 1: Change your PIN

  1. Click "Established" to update the PIN
  2. Enter full information, including Old PIN, New PIN and PIN confirmation
  3. Click Confirm to complete PIN changes.

Case 2: Forget the old PIN, create a new PIN

  1. Click "Established" to update the PIN
  2. Click Forgot PIN
  3. At the PIN Recovery popup, click Continue
  4. Enter the confirmation code sent to your phone number in the Enter confirmation code box
  5. Click Continue to go to the new PIN change interface
  6. Enter and confirm the new PIN, then click Continue to complete the change.

Note: The confirmation code is valid for 300 seconds. You can click Resend Code, but you must make sure to enter the code within the time limit and number of times allowed. If this limit is exceeded, you will be unable to click the Resend Code button.

How do I set up payment account recovery?

Setting up account recovery allows you to use your email or phone number for verification in case you forget your PIN. Your initial email address and phone number will be set as default information as you declared when creating a payment account.

You can change your recovery email or phone number as follows:

To change your email

  1. Click Settings in the left column of the screen
  2. Click Account recovery
  3. Click the Verify via Email
  4. Enter your new email address, then click Confirm
  5. Enter your password to confirm
  6. Click Continue to complete.

To change your phone number:

  1. Click Settings in the left column of the screen
  2. Click Account recovery
  3. Click the Send code via SMS
  4. Enter your new phone number, then click Confirm
  5. Enter your password to confirm
  6. Click Continue to complete.
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