Frequently asked questions

What's included in the reservation price?
  • The must-pay amount for an order is inclusive of Car rental price, VAT, Payment fee, Insurance (if applicable), and Survice surcharge (if selected).
  • Most car rental prices cover Theft Protection, Collision Damage Waiver (CDW), local taxes, airport surcharges, and any road tolls. You won't have to pay any extra fees when you pick up the car. The detailed display of payment amount is located in the right corner of the screen.
  • In addition, you need to carefully read the penalty fee (if any) and regulations of the supplier in Rental terms of each car.
What documents do I need to rent a car?

You only need a credit card to book a car.

Documents required for car pickup:

  • Your car booking order code on Hahalolo.
  • Passport, ID card, and any other personal identification documents.
  • A valid driver's license in the country of rental.
Note: Please check the Rental terms carefully, each car rental supplier has its own regulations. For example, suppliers may refuse the service to any driver who does not have a driving's license from at least 36 months.
How old do I have to be to rent a car?

In most cases, a driver needs to be 25 years old and over to rent a car. If you're a driver under 25 (21-24 years old), you may be charged a young driver fee.

Please refer to the Regulation on driver's age in the Rental terms section for further details.

Can I book a rental car for someone else?

Yes. You just need to fill out their details in Driver info while entering Car rental booking information.

Can I pick up and drop off at different locations?

Yes. Please select Return to a different location when you search for a rental car. Keep in mind that you can only return the car to different offices of the same supplier.

Can I book a one-way car rental?

One-way car rental deals are quite common, as they give you even more freedom and initiativeness to enjoy your trip.

However, you're required to choose a drop-off location in order to rent a car on Hahalolo. For one-way car rental deal, please discuss directly with your supplier when you pick up the car. You may be charged an additional One-Way Fee (or 'return fee') by the supplier to return the vehicle to its original location.

Can I rent more than one car for a group of friends at a time?

You can only rent one car for an order on Hahalolo. In order to rent more cars, you may split them into a separate order for each car.

Are there any suggestions on how I can choose an appropriate car?

We work with many car rental suppliers globally to provide you with a wide selection of cars at the best prices. However, please consider the following before you rent a car:

  • Place you rent a car: An SUV suitable for traveling on highways and suburbs, and a compact car will make it easier to experience crowded cities.
  • Transmission type: In some countries, people drives a manual transmission car, while other countries use an automatic car. Make sure you rent the car that you can drive!
What if my rental car is damaged or has a problem during the rental period?

If you encounter a car rental problem during the rental period, you should contact the Supplier for a solution.

If you cannot reach out the Supplier, please contact Hahalolo via hotline  1900 57 12 48  or send an email to  cskh.car.vn@hahalolo.com  or  cskh.car.us@hahalolo.com  for support.

Can I get a payment invoice?

For VAT invoice after the payment is completed, please contact Hahalolo via hotline  1900 57 12 48  or send an email requesting for issuance of a VAT invoice to  cskh.car.vn@hahalolo.com  or  cskh.car.us@hahalolo.com  for support

Can I use my Vietnamese driver's license to drive in foreign countries?

Vietnamese driver's license is a national driving license that is only valid for use in the territory of Vietnam but not in foreign countries. Vietnamese or foreigners who want to use a Vietnamese driver's license abroad must convert their Vietnamese driver's license into an International license.

Can I use my International driver's license to drive in Vietnam?

According to the regulations of the Directorate for Roads of Vietnam, the International driving licenses of countries participating in the Vienna Convention on Road Traffic signed in Vienna on November 8, 1968, to which Vietnam is a member are allowed to use International driver's license in Vietnam. For more details, please refer to the Circular regulating the issuance and use of International driving licenses of Vietnam.

How do I modify the contact information in my booking? How do I modify/rename the car recipient? What should I do if I want to change the pickup or drop off date/time?

If you want to change the declared information after completing the car rental booking, please contact Hahalolo via hotline  1900 57 12 48  or send an email to  cskh.car.vn@hahalolo.com  or  cskh.car.us@hahalolo.com  for support

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