We provide you with the ability to set up hotel basic information, terms, rules or policies.
How to set up hotel overview
- At the Hotel Page Management interface, click Business settings
- In the Overview section, click Edit
- Click Edit at each section of corresponding overview information of the Hotel, including:
- Page information: Page name, Alias, Accommodation type, Star rating, Language, Currency (default currency selected when creating the page), Image (upload logo and cover photo).
- Introduction: describes more information about the hotel.
- Address information: Address, Country, Province/City/State, Postal code, Latitude, Longitude.
- Contact information: Full name, Phone number, Another phone number, Email.
- Click Save to finish.
How to set up hotel policy
- At the Hotel Page Management interface, click Business settings
- Click the Policy section
- Set up Cancelation Policy: This feature gives you the ability to set the hotel cancelation policies. They include:
- Cancelation is not allowed: Do not allow guests to cancel the reservation
- Cancelation and refund according to the rules: Set a timeline to allow Cancelation before check-in time, Refund rate, and Form of application (Total night stays or the first night) corresponding to that timeline. You may set up different cancelation timelines by clicking Add rule.
- Set up Payment policy: Switch the toggle on Allow postpaid if you want to apply the postpaid payment option.
- Set up check-in and check-out time: Determine the check-in and check-out calculation period of a hotel. For example, most hotels choose check-in time from 14:00 to 23:00 and check-out time from 10:00 to 12:00.
- Set up Children policies
- To apply the policy of allowing accompanied children, switch the toggle on in the Accompanied children are allowed section, then select the Age allowed (From-To)
- If you do not switch the toggle , no accompanied children permitted will be displayed by default.
- Set up Pet policies
- Select Yes: if pets are allowed.
Carry-on pet fees apply: Select Yes if there is a charge, then enter the fee (Pay this fee at the hotel).
Select No if it is free. - Select No: if pets are not allowed.
- Select Yes: if pets are allowed.
- Click Save to finish.
How to set up order notifications
This feature is to set up your order notifications by email when there are reservations from guests on the system
- At the Hotel Page Management interface, click Business settings
- Click the Order notifications section
- Switch the toggle on Allow sending emails
- Enter your Email and Phone number, then click Save
- Click Add to add another Email address and Phone number.
Click to remove the entered Email and phone number information. - You can also permit your employees to receive emails by clicking Allow employees, and select the employees you want to assign in the list below.