Introduction to Handnotes
- One of the special menus for personal accounts to support users to track the history and order status on Hahalolo.
- You can view your order details.
Your order
From the moment of successful order payment, the status and detailed information of the order will be saved in the Handnotes
For Tour order
Your order will include the following information:
- Order code
- Booking date
- Tour type
- Tour price
- Name of Travel Business, total customers, total Tours
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Tour information: Tour name, Tour code, contact information of the booker
View Details: Tour program details, Customers and Tour prices
The order status will be displayed through the following stages:
- Pending order: Successful order payment and waiting for supplier's confirmation
- Order confirmed: Supplier confirms an order for the supply of services
- Processing order: Time of departure and on tour
- Order completed: Complete the tour program
- Order canceled: Order is canceled when the tour program has not been completed yet
For Hotel booking order
Your order will include the following information:
- Order code of hotel room
- Individual order code
- Total
- Payment method
- Product
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Order status
View Details: Accommodation information, customer information (yours), payment information, booking room information...
The order status will be displayed through the following stages:
- Pending order confirmation: Successful order payment and waiting for supplier's confirmation
- Order is waiting to be served: Supplier agrees to serve the order
- Order is being served: Checked in the room
- Order completed: Checked out the room
- Order canceled: Order is canceled when the service has not been completed yet