What is Handnotes?
- Handnotes is one of the special menus for personal accounts to support them in tracking their history and order status on Hahalolo.
- You can view your order details.
How to access Handnotes:
Click 
at any Hahalolo page and select Handnotes or you can access the Handnotes section on your Profile.
Where can I manage my order?
From the moment of successful order payment, the status and detailed information of your order will be saved in the Handnotes.
For Tour order:
Your order will include the following information:
- Order code
- Order total
- Payment method
Click View order details to see:
- Name of Tour Operator
- Tour information: Tour code, Booking date
Click View details below a Tour code to see the information about:
- Customer
- Payment
-
Tour Operator
- Order
- Order status:
- Waiting for order confirmation: Successful order payment and waiting for the supplier to confirm the order.
- Waiting for service: Supplier confirms an order for the supply of services.
- In service: Order is in a service period.
- Service complete: Order is out of service.
- Processing cancelation: Customer requests to cancel and is waiting for the Supplier confirmation/ Supplier cancels the order that he/ she has agreed to serve and is waiting for the Hahalolo confirmation.
- Canceled: Order is canceled when the tour program has not been completed yet.
- Denied: Supplier refuses to serve the order.
For Hotel booking order:
Your order will include the following information:
- Order
- Order total
- Payment method
Click View order details to see:
- Accommodation name
- Reservation information: reservation code and date
Click View order details below a room code to see the information about:
- Customer
- Payment
- Accommodation
- Order
- Order status
- Waiting for order confirmation: Successful order payment and waiting for the supplier to confirm the order.
- Waiting for service: Supplier agrees to serve the order.
- In service: Checked in the room.
- Service complete: Đã check out phòng.
- Processing cancelation: Customer requests to cancel and is waiting for the Supplier confirmation/ Supplier cancels the order that he/ she has agreed to serve and is waiting for the Hahalolo confirmation.
- Canceled: Order is canceled when the service has not been completed yet.
- Denied: Supplier refuses to serve the order.