Handnotes

What is Handnotes?
  • Handnotes is one of the special menus for personal accounts to support them in tracking their history and order status on Hahalolo.
  • You can view your order details.

How to access Handnotes:

Click Screenshot_2.png at any Hahalolo page and select Handnotes or you can access the Handnotes section on your Profile.

Where can I manage my order?
From the moment of successful order payment, the status and detailed information of your order will be saved in the Handnotes.

For Tour order:

Your order will include the following information:

  • Order code
  • Order total
  • Payment method

Click View order details to see:

  • Name of Tour Operator
  • Tour information: Tour code, Booking date

Click View details below a Tour code to see the information about:

  • Customer
  • Payment
  • Tour Operator

  • Order
  • Order status:
    • Waiting for order confirmation: Successful order payment and waiting for the supplier to confirm the order.
    • Waiting for service: Supplier confirms an order for the supply of services.
    • In service: Order is in a service period.
    • Service complete: Order is out of service.
    • Processing cancelation: Customer requests to cancel and is waiting for the Supplier confirmation/ Supplier cancels the order that he/ she has agreed to serve and is waiting for the Hahalolo confirmation.
    • Canceled: Order is canceled when the tour program has not been completed yet.
    • Denied: Supplier refuses to serve the order.

For Hotel booking order:

Your order will include the following information:

  • Order
  • Order total
  • Payment method

Click View order details to see:

  • Accommodation name
  • Reservation information: reservation code and date

Click View order details below a room code to see the information about:

  • Customer
  • Payment
  • Accommodation
  • Order
  • Order status
    • Waiting for order confirmation: Successful order payment and waiting for the supplier to confirm the order.
    • Waiting for service: Supplier agrees to serve the order.
    • In service: Checked in the room.
    • Service complete: Đã check out phòng.
    • Processing cancelation: Customer requests to cancel and is waiting for the Supplier confirmation/ Supplier cancels the order that he/ she has agreed to serve and is waiting for the Hahalolo confirmation.
    • Canceled: Order is canceled when the service has not been completed yet.
    • Denied: Supplier refuses to serve the order.
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