Handnotes

• Handnotes is one of the special menus for personal accounts to support them in tracking their history and order status on Hahalolo.
• You can view your order details.

HOW TO ACCESS HANDNOTES:

Computer Mobile apps

At the respective Tour/Hotel/Flight page on Hahalolo, click your profile picture thumbnail in the top right of the screen and select Handnotes.

Tap in the bottom right of Hahalolo, then tap Handnotes.

From the moment of successful order payment, the status and detailed information of your order will be saved in Handnotes. It might be understood that:

Your order will include the following information:

• Order
• Order total
• Payment method

Click View order details to see:

• Name of Tour Operator
• Tour information: Tour code, Booking date

Click View details below a Status to see the information about:

• Customer
• Payment

• Tour Operator

• Order
• Order status:

• Awaiting confirmation: Successful order payment and waiting for the supplier to confirm the order.
• Awaiting fulfillment: Supplier confirms an order for the supply of services.
• Ongoing: Order is in a service period.
• Completed: Order is out of service.
• Pending cancelation: Customer requests to cancel and is waiting for the Supplier confirmation/Supplier cancels the order that he/she has agreed to serve and is waiting for the Hahalolo confirmation.
• Canceled: Order is canceled when the tour program has not been completed yet.
• Denied: Supplier refuses to serve the order.

Your order will include the following information:

• Order
• Order total
• Payment method

Click View order details to see:

• Accommodation name
• Reservation information: reservation code and date

Click View order details below a Status to see the information about:

• Customer
• Payment
• Accommodation
• Order
• Order status:

• Awaiting confirmation: Successful order payment and waiting for the supplier to confirm the order.
• Awaiting fulfillment: Supplier agrees to serve the order.
• Ongoing: Checked in the room.
• Completed: Checked out the room.
• Pending cancelation: Customer requests to cancel and is waiting for the Supplier confirmation/Supplier cancels the order that he/she has agreed to serve and is waiting for the Hahalolo confirmation.
• Canceled: Order is canceled when the service has not been completed yet.
• Denied: Supplier refuses to serve the order.

Your order will include the following information:

• Order code
• Order total
• Date created
• Date updated

Click View order details to see:

• Number of orders paid
• Number of orders unpaid
• Number of orders refunded
• Number of orders awaiting refund
• Order information:

• Created by
• Date created
• Customer information
• Flight details: Number of flights, Order code, Booking code, Status, Flight number, Passenger, Extra baggage, Class seat.

Click View details below each flight, you will see:

• Passenger details: Number of passengers, Passenger name (Without diacritical marks), Gender, Nationality.
• Change history:

• Order type
• Time
• Created by
• Payment method
• Payment status: Unpaid, Paid

Order statuses include:

• Awaiting fulfillment: It is the status of an order when the ticket is displayed as Booked but the customer has not made a payment yet.

  Here, customers can click Pay Now to complete the booking process before the booking deadline specified under the total order value.

• Ongoing: It is the status of an order when the ticket is displayed as Issued after successful payment. The customer is waiting for their flight.
• Completed: It is the status of an order when the customer has completed their flight.
• Complete cancelation: It is the status of an order when the ticket is displayed as Canceled because of the customer's failure to complete the payment before the specified booking deadline.