Hotel booking guidelines

You can completely book a hotel room without having a Hahalolo account. Go to https://hotel.hahalolo.com/ to book a room.
HOW DO I FIND A HOTEL?

We use filters to help you with your search for a suitable room on the Hotel menu bar with the entered requirements:

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Enter information about your needs to find a room specifically as follows:

  1. Enter the place you want to stay in the box Where do you want to stay?
  2. Select Check-in date - Check-out date.
  3. Select Rooms - Guests, including options:
    • Book only 1 room:
      In Room 1: select the number of Adults and Children (From 0 to 17 years old)
    • Book 2 or more rooms:
      Click Add room then select the number of Adults and Children (From 0 to 17 years old)
  4. Click Advanced search (if necessary) to search using the following additional information: Select Rooms - Guests, including options:
    • Star rating: select a star rating of the property
    • Property type: select an appropriate property type
    • Review score: select a review score that the property is rated of.
  5. Click Search to display a list of hotels that meet your desired requirements.
  6. Select Reset to delete the previous requirements you provided.

By entering completely and accurately all required information, it helps us show the results that best match requirements for the hotel you seek.

With the list of hotel results, you can select the hotel you want to book in the following ways:

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We provide you with the use of maps as a visual search tool based on the location of hotels in the search area.

In the list of search results, click View on map to display the hotel location on the map.

The View on map tool helps you locate and display properties in your search area. A list of properties with room rates per night will be shown on the left side, corresponding to the exact location of hotels on the map on the right side. Once you hover the mouse over a certain hotel, the system will highlight its location on the map.

WHAT INFORMATION DOES EACH HOTEL PROVIDE?

We provide detailed information sections on each Hotel page, including:

OVERVIEW

  • Include basic information fields: Name, Star rating (if any), address, photos, videos and general introduction about the hotel
  • See the exact location of the hotel in View on map.

ROOM INFO AND PRICES

Display a list of available room types according to your search results. You can see the following information fields on each Hotel room:

  • Room name
  • Room rate
  • Photos depicting the room
  • Room amenities
  • Bed type and number of beds
  • Capacity
  • Promotion (If any)

Here, you can also change your search/change your reservation by re-entering check-in and check-out dates and number of guests to Change search/ Change your reservation that matches for such a hotel only.

UTILITIES AND SERVICES

Favored utilities and services available at the hotel.

HOUSE RULES

It includes the rules of check-in and check-out time, cancelation policy.

REVIEWS

Display customer reviews on hotel services that they have used through their booking orders on Hahalolo with a rating scale corresponding to a set of stars from 1-5 and accompanying criteria.

STEPS TO BOOK A HOTEL ROOM ON HAHALOLO:

Choose your room
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After finding out the desired hotel, select a room you want to book in one of the following two ways:

Option 1

  1. Click Select room to go to the detailed interface of the hotel you want to book.
  2. Click “Book 1 room” or “Book n rooms” for the number of rooms from 2 or more at the room type you want to book (n is equivalent to your desired number of rooms).

Option 2

  1. Click h.png Quick view to open a list of rooms.
  2. Click Check room availability.
  3. Click “Book 1 room” or “Book n rooms” for the number of rooms from 2 or more at the room type you want to book (n is equivalent to your desired number of rooms).

You will be redirected to the interface where you enter information and pay for the booking order.

Enter booking information
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Declare information of the contact person

Known as the person responsible for keeping in touch with the accommodation service provider

Including:

  • Last name
  • Middle & First/Given name
  • Email
  • Phone number
  • Country

If you are one of the hotel guests, click "I’m the guest". The information will be automatically updated in the Guest Information section.

If you book a room for others, you must declare in Guest Information, including:

  • Last name
  • Middle & First/Given name
  • Email
  • Phone number
Extra services (if any)
  • Display a list of services with fees that a supplier can offer you.
  • If you want to apply these services, click the Plus button cong.png or Minus button tru.png with a corresponding quantity at that service in an available limit.

For hotel rooms that do not apply extra services, this Extra services section will not appear on your Booking Information page.

Payment options

Choose a payment option

      • Click Pay later:

    The property will process your payment. Depending on booking conditions, you can pay in full or in part at the property

  • You are also required to fill out your Card Information (for requirements of some hotels) to secure your reservation with the property, including: Card Number, Cardholder Name, Expiration date.

      • Click Pay now:

    Hahalolo will help process your payment. You need to keep filling out Payment Information and choose a Payment method.

Billing information
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If the contact person and the payer are the same, click "Use contact’s information". The system will automatically update the above information that you have declared. You need to fill in some additional information about:

  • Address
  • State/City

In case you use other information for payment, please declare all fields, including:

  • Last name
  • Middle & First/Given name
  • Phone number
  • Email
  • Address
  • Country
  • State/City
Using Vouchers/Coins/Points to make payment for an order

To use Vouchers for payments

  1. In the Coupon code section, click Enter code
  2. Enter your coupon code and click Search
  3. Click Confirm to apply voucher.

How to exchange Coins for payment

In the Use Coins section, turn on the toggle switch Screenshot_1o.png to apply a direct discount to the order, which is converted from the number of available Coins.

Note:

There are certain limits to the maximum Coins that can be applied to each order.

How to exchange Points for payment

  1. In the Use Points section, turn on the toggle switch Screenshot_1o.png
  2. Enter Number of Points you want to apply.

    1 Point has a corresponding conversion value of $0.1. This conversion value is displayed in the currency selected by the user, in terms of using the standard currency to convert at the bank's current price in USD.

  3. Click Apply to apply the direct discount redeemed from the number of Points you selected to the order.
  4. If you need to change the selected number of Points, click Change and re-enter a new one, then click Apply.

Notes:

  • The number of Points applied must not exceed the number of Points available to the order.
  • There are certain limits to the maximum Points that can be applied to each order.
Payment methods

Domestic payment by ATM cards or iBanking services of banks through payment gateways

    • AlePay
    • Baokim.vn

International payment by International payment card (Visa/Master)

Select International Payment Card (Visa/Master). Fill in the information:

    • Card number
    • Cardholder name
    • Expiry date
    • CCV code
View your room price details
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You can review your room price details in the right column of the screen, including the following information:

  • Price based on the number of rooms x the number of nights without taxes and fees
  • Taxes and fees
  • Payment fee
  • Total amount
  • Property currency (shown in case the currency you set up is different from that of the hotel)
Additional information
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  • Select a check-in time (if available) in the Important notes about booking information section
  • You can also list additional requests, if any, to inform the property in the Is there anything else we can help you with? section. Keep in mind that these additional requests are only intended to help you and the property with information exchange. It is not entirely sure whether these requests will be met.

By clicking Pay, you confirm that you have read and agreed to the Hahalolo's Terms & Policies and Privacy Policy.

Finally, you will be redirected to the interface of the selected payment gateway.

  • Please fully update your information to complete the payment. We will confirm your booking by sending an email to the contact's email address after successful payment.

Please contact us if you require any further information.

Contact us

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