Hotel booking guidelines

You can completely book a hotel room without having a Hahalolo account. Go to to book a room.

We use filters to help you with your search for a suitable room on the Hotel menu bar with the entered requirements:

Computer iOS app Android app
  1. Enter information about your needs to find a room specifically as follows:
    • Where you want to stay: Enter a place you want to go
    • Check-in date
    • Check-out date
    • Number of guests: number of adults, children and rooms
  2. Select "Search" to display a list of hotels that meet your desired requirements.

By entering completely and accurately all required information, it helps us show the results that best match requirements for the hotel you seek.

With the list of hotel results, you can select the hotel you want to book in the following ways:

Computer iOS app Android app

Option 1:

Reorder the list of hotels by available filters, including:

  • Sort by ascending/descending price order
  • Filter by star rating
  • Filter by amenities

Then make a comparison among hotels and choose the one you want to book

Option 2:

We provide you with the use of maps as a visual search tool based on the location of hotels in the search area.

In the list of search results, click View on map to display the hotel location on the map.

From the hotel interface on the map of the search area, you can use additional support filters, including:

  • Search place: Find hotels in another area on the map
  • Search by property name: Find a specific hotel in the area you are searching for
  • Filter by star rating
  • Filter by amenities

The View on map tool helps you locate and display properties in your search area. A list of properties with room rates per night will be shown on the left side, corresponding to the exact location of hotels on the map on the right side. Once you hover the mouse over a certain hotel, the system will highlight its location on the map.


We provide detailed information sections on each Hotel page, including:


  • Include basic information fields: Name, Star rating (if any), address, photos, videos and general introduction about the hotel
  • See the exact location of the hotel in View on map.


Display a list of available room types according to your search results. You can see the following information fields on each Hotel room:

  • Room name
  • Room rate
  • Photos depicting the room
  • Room amenities
  • Bed type and number of beds
  • Capacity
  • Promotion (If any)

Here, you can also change your search/change your reservation by re-entering check-in and check-out dates and number of guests to Change search/ Change your reservation that matches for such a hotel only.


Favored amenities available at the hotel.


It includes the rules of check-in and check-out time, cancelation policy.

Computer iOS app Android app
  1. Enter a place you want to go.
  2. Select Check-in and Check-out dates.
  3. Select Number of guests, including:
    • Solo travel: 1 room, 1 adult, 0 children
    • Couple/Pair: 1 room, 2 adults and 0 children
    • Family/Group: Number of rooms, number of adults, number of children, and children’s age can be selected
  4. Click Search.
  5. Select the hotel you want to book
  6. Click Select room.

You will be redirected to the detailed interface of the selected hotel where you start to select a room. Enter your booking information and pay for your booking.

Details about hotel booking information declaration:

Choose your room
Computer iOS app Android app
Click "Book 1 room" or “Book now” for 2 rooms and more.
Enter booking information
Computer iOS app Android app

Declare information of the contact person

Known as the person responsible for keeping in touch with the accommodation service provider


  • Last name
  • Middle & First/Given name
  • Email
  • Phone number
  • Country

If you are one of the hotel guests, click "I’m the guest". The information will be automatically updated in the Guest Information section.

If you book a room for others, you must declare in Guest Information, including:

  • Last name
  • Middle & First/Given name
  • Email
  • Phone number
Payment options

Choose a payment option

      • Click Pay later:

    The property will process your payment. Depending on booking conditions, you can pay in full or in part at the property

  • You are also required to fill out your Card Information (for requirements of some hotels) to secure your reservation with the property, including: Card Number, Cardholder Name, Expiration date.

      • Click Pay now:

    Hahalolo will help process your payment. You need to keep filling out Payment Information and choose a Payment method.

Billing information
Computer iOS app Android app

If the contact person and the payer are the same, click "Use contact’s information". The system will automatically update the above information that you have declared. You need to fill in some additional information about:

  • Address
  • State/City

In case you use other information for payment, please declare all fields, including:

  • Last name
  • Middle & First/Given name
  • Phone number
  • Email
  • Address
  • Country
  • State/City
Payment methods

Domestic payment by ATM cards or iBanking services of banks through payment gateways

    • AlePay

International payment by International payment card (Visa/Master)

Select International Payment Card (Visa/Master). Fill in the information:

    • Card number
    • Cardholder name
    • Expiry date
    • CCV code
View your room price details
Computer iOS app Android app

You can review your room price details in the right column of the screen, including the following information:

  • Price based on the number of rooms x the number of nights without taxes and fees
  • Taxes and fees
  • Payment fee
  • Total amount
  • Property currency (shown in case the currency you set up is different from that of the hotel)
Additional information
Computer iOS app Android app
  • Select a check-in time (if available) in the Important notes about booking information section
  • You can also list additional requests, if any, to inform the property in the Is there anything else we can help you with? section. Keep in mind that these additional requests are only intended to help you and the property with information exchange. It is not entirely sure whether these requests will be met.

By clicking Pay, you confirm that you have read and agreed to the Hahalolo's Terms & Policies and Privacy Policy.

Finally, you will be redirected to the interface of the selected payment gateway.

  • Please fully update your information to complete the payment. We will confirm your booking by sending an email to the contact's email address after successful payment.

Please contact us if you require any further information.

Contact us

Was this article helpful?
3 out of 3 found this helpful
Have more questions? Submit a request