Tour booking guidelines

You can completely book a tour without having a Hahalolo account. Go to https://www.hahalolo.com/tour or Hahalolo app to book a tour.

Hahalolo allows users to book both domestic and international tours directly on the Hahalolo travel social network system in the easiest, fastest and most convenient way with the following simple steps:

Computer iOS app Android app
Find a tour

We use filters so that you can search for a suitable schedule on the Tour menu bar with the declared requirements:

  1. Enter one or more of the following:
    • Enter a keyword for the place you want to travel in the Where do you want to go? box
    • Enter the departure time in the Departure date box: click Screenshot_7.jpg to make it more convenient for you to choose the time.

    Click Advanced Search to perform the search by the following information

    • Departure: Enter the departure point from which you want to start your trip.
    • Destination: Enter your destination point.
    • Tour Topic: Enter a tour general topic.
    • Tour Type: Select a tour type, Domestic tour or International tour.
    • Number of days: Enter the number of days for your planned trip.
    • Price range: Drag the slider to choose a price range that fits the budget you intend to spend on your trip.
    • Tick the Promotion checkbox if you want to find tours with promotions.
    • Tick the Installment Tour checkbox to find tours with installments.
  2. Click Search to display Tours that meet requirements you provided.
  3. Click Reset if you want to delete requirements previously provided.

If you enter completely and accurately the requested information, the system will display the results list that best match the tour requirements you search.

In addition, you can review the tours you have recently viewed to choose the appropriate one as below:

  1. At the Recently viewed tours section right below the Search section, select mt1.png to display the most recently viewed tour.
  2. Tap mt2.png or mt3.png to view other recently viewed tours.
Choose your desired tour

After searching for Tours that meet your needs, select your desired Tour and departure date:

  1. Click the “Quick View” button below the Tour you want to book.
  2. Review information displayed on the quick information board and menu bar, including Combo Tour (for combo tours only), Tour details, Private regulations, Promotions, Privacy policy, Installment policy (displayed for installment tours), and Contact.
  3. Select a departure date and click "Book now".

You will be redirected to the detailed interface with Tour booking steps, where you declare your information and pay for your booking.

To review tour details, click “View Tour Details” in the top right of the screen.

Enter booking information

Enter contact’s information

At the interface to declare tour booking information, declare information about the tour leader or person responsible for keeping in touch with the Tour Supplier, including:

  • Last name
  • Middle & First/Given name
  • Gender
  • Email
  • Phone number
  • Address

Enter the number of travelers

  1. Select the number of travelers including Adult, Child, Young Child and Baby by entering the quantity or clicking the cong.png or tru.png button.
  2. Choose one of the following two options:
    • Tick the Ask for support in entering traveler information later checkbox to skip the step of entering traveler details. After completing your payment, you can declare traveler details for the tour order in Handnotes.
    • Tick the Enter traveler information checkbox and declare all traveler’s details, including Full name, Date of birth, and Gender.

Choose accompanied services (If any)

The system will display a list of services with fees that a supplier can offer you (if any). You can choose accompanied services with corresponding quantities if desired.

  1. Click on the Accompanied services box to view a list of available Accompanied services and their respective prices.
  2. Select the desired Accompanied services.
  3. In the Number of travelers box, select the number corresponding to that service.
  4. You can click Add service if you want to add another accompanied service.
    Or click Screenshot_3.png if you want to cancel the selected accompanied service.
Choose payment options
  • Prepayment (100% payment): It’s the basic way of payment applicable to all tours by default on Hahalolo. For such a method, you must pay 100% of the total order value.

In addition, Hahalolo allows special Tours with available installment plans to be paid in installment payments, specified by the supplier.

For installment tours, you can select one of the following two options:

  • 100% payment: Select the prepayment method to get a percentage discount on your total booked order value that corresponds to a certain period of time before the Tour departure date.
  • Installment payment: You are required to declare the following information:
    • Choose Installment tenor: You are allowed to choose the installment tenor, including 3 months, 6 months, 9 months and 12 months without interest. (Depending on the time period from the date you book a tour to the date the tour departs, there will be corresponding tenors that are available for you to choose). The installment tenor is established in the following month from your prepayment.
    • Determine Prepaid rate: Percentage of value and amount that you need to pay in advance for the tour. You must pay at least 1% of the total order value for the first time. You can quickly select a prepaid rate on the slider or enter a specific number into the prepaid rate box.
    • Your installment information shall appear in the adjacent table. This includes Total order value, Prepaid rate, Prepaid amount, Remaining amount, Information conversion fee, Bank fee, Installment interest rate (%), Installment interest, Total installment amount, Installment tenor (month), Monthly installment amount, Next installment tenor.
    • Click Installment plan details to view more detailed information about the installment plan applied.

View more detailed instructions on Installment payment

Enter payer information
If the payer and contact person are the same, click "Use contact’s information". The system shall automatically extract information of the contact person declared before.

Declaring information on the order payer, including:

  • Last name
  • Middle & First/Given name
  • Email
  • Phone number
  • Address
  • Country
  • Province/City (State)
Use Vouchers/Coins/Points to make payment for an order

You can use Vouchers/Coins/Points to redeem discounts directly when making payment for tour booking orders.

Note: Voucher/Coin/Point redemption for payment isn’t applied in tour installment payment cycles.

To use Vouchers for payments:

  1. In the Coupon code section, click Enter code.
  2. Enter your coupon code and click Search.
  3. Click Confirm to apply voucher.

How to exchange Coins for payment

In the Use Coins section, turn on the toggle switch Screenshot_1o.png to apply a direct discount to the order, which is converted from the number of available Coins.

Note:

There is a certain limit on the maximum number of Coins applied, depending on the total value of the order.

How to exchange Points for payment

  1. In the Use Points section, turn on the toggle switch Screenshot_1o.png
  2. Enter Number of Points you want to apply.

    1 Point has a corresponding conversion value of $0.1. This conversion value is displayed in the currency selected by the user, in terms of using the standard currency to convert at the bank's current price in USD.

  3. Click Apply to apply the direct discount redeemed from the number of Points you selected to the order.
  4. If you need to change the selected number of Points, click Change and re-enter a new one, then click Apply.

Notes:

  • The number of Points applied must not exceed the number of Points available to the order.
  • There is a certain limit on the maximum number of Points applied, depending on the total value of the order.
Choose payment methods
  1. Select a Payment Method:
    • Domestic payment by ATM cards or iBanking of banks through payment gateways:
      Select your desired Payment gateway: Payme or AlePay
    • International payment by international payment cards (Visa/Master)
      Enter the information on the payment card into the corresponding fields, including Card number, Cardholder name, Expiration date, and CVC code.
  2. Check all the information that you have declared and then click Pay.

By clicking Pay, you have reviewed and accepted Hahalolo's Terms - Policies and Privacy Policy.

Finally, you will be redirected to the payment interface of the selected payment gateway.

  • Fully update information to complete the payment process. We will confirm your tour booking with an email sent to the contact's address after successful payment.

Please contact us if you require any further information.

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