Book a tour

STEPS TO BOOK A TOUR ON HAHALOLO:

  1. Select a Tour and departure date you want to book.
  2. Click Book now.

Once you are redirected to a detailed page with Tour booking steps, you declare your information and pay for your booking.

To review tour details, click “View Tour Details” in the top right of the screen.

Contact person information

Declare information about the tour leader or person responsible for keeping in touch with the Tour Supplier, including:

  • Full name
  • Phone number
  • Email address
  • Address
  • District
  • Province/City
  • Country
  • Additional request
Number of travelers

Select the number of travelers.

Accompanied services (If any)

Select accompanied services with corresponding quantities.

Payment information
If the payer and contact person are the same, click "Use contact person information". The system shall automatically extract information of the contact person declared before.

Declare information on the order payer, including:

  • Full name
  • Phone number
  • Email address
  • Address
  • City
  • State
  • Country
  • Company name
  • Postal code
Ways of payment
  • Prepayment: It’s the basic way of payment applicable to all tours by default on Hahalolo. For such a method, you must pay 100% of the total order value.

In addition, it is accepted to be paid in installment payment by Hahalolo, provided that the Supplier sets it up.

  • Installment: It’s the method that allows you to pay in interest-free installments for the total order value. Only tours with installment payment set are eligible to apply for this option.

For installment tours, however, you can still choose the prepayment method to get a percentage discount of the payment value corresponding to a certain period of time before the tour departure date.

If you choose the installment payment method, you are required to declare the following information:

  • Installment tenor: You are allowed to choose the installment tenor, including 3 months and 6 months without interest. The installment tenor is established at the beginning of the following month from your prepayment.
  • Prepaid rate: Percentage of value and amount that you need to pay in advance for the tour. You must pay at least 1% of the total order value for the first time.

Note:

  • Your installment information shall appear in the adjacent table. This includes Order value, Prepaid rate, Prepaid amount, Outstanding Balance, Information conversion fee, Bank fee, Installment interest rate (%), Installment interest, Total installment payment, Installment tenor (Month), Monthly installment amount, Monthly installment tenor.
  • Customers are allowed to book tours and pay 100% of the total order value prior to 93 days of the departure date (greater than or equal to 93 days).
  • If you complete your full payment of the total order value within a certain period of time prior to tour departure date, you shall get a percentage discount on your booked order and this shall be directly deducted in the last installment.
  • If you have not yet completed your full payment of the total order value, you are allowed to make a tour cancelation request as notifying Hahalolo prior to the monthly payment due date or before the tour is automatically canceled. Hahalolo shall consider refunding the paid amount back to the bank account of the person who booked the Tour after having withheld the percentage of penalty fee in accordance with Hahalolo's regulations.
Payment Method
  1. Select a Payment Method:
    • ATM card or ibanking service of domestic banks
    • International payment card (Visa/Master)
  2. Click the Payment Gateway you want to use.
  3. Click “I agree to the Hahalolo’s Terms & Policies and Privacy Policy”.
  4. Click Pay now.

    You will be redirected to the payment interface of the selected payment gateway.

  5. Fully update information to complete the payment process.

HAHALOLO shall support users with free bank charges.

VIEW YOUR BOOKING STATUS

  • OPTION 1:
  1. Click Your cart.
  2. Choose orders that have been successfully paid.
  • OPTION 2:
  1. Click Handnotes in your personal account.
  2. Click Tour and view the status of your Tour orders.

REMOVE A TOUR ORDER

  1. Click Screenshot_6.png Your cart in the top right. Then click "Book Tour" and click "Select".
  2. Click "Remove tour booking" under the tour you want to remove.
  3. Click “Confirm” to remove the order.
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