Tour booking guidelines

We use filters so that you can search for a suitable schedule on the Tour menu bar with the declared requirements:

1. Enter one or more of the following:
   • Enter a keyword for the place you want to travel in the Where do you want to go? box
   • Departure date: Enter your intended date of departure.

   Tap Advanced search to perform a search by the following information:

   • Enter a keyword for the place you want to travel in the Where do you want to go? box.
   • Departure date: Enter your intended date of departure.
   • Departure point: Enter the departure point from which you want to start your trip.
   • Destination: Enter your destination point.
   • Topic: Enter a tour general topic.
   • Tour type: Select All or Domestic Tour or International Tour.
   • Total number of days: Enter the number of days for your planned trip.
   • Price range: Tap the toggle switch and drag the slider to select a price range that fits the budget you intend to spend on your trip.
   • Tick the Promotions checkbox if you want to find tours with promotions.
   • Tick the Installment checkbox to find tours with installments.
2. Tap Search to display Tours that meet requirements you provided.
3. Tap Reset if you want to delete requirements previously provided.

After searching for Tours that meet your needs, select your desired Tour and departure date:

1. Tap the “View details” button below the tour you want to book
2. Review information on the menu bar, including Tour info, Details, Private regulations, Promotions, Privacy policy, Installment plan (for installment tours only), Contact, and Reviews
3. Tap Book now to book with the selected departure date. Or you can tap icon  Change date to select another departure date and tap Book now.

You will be redirected to the detailed interface with Tour booking steps, where you declare your information and pay for your booking.

At the interface to declare tour booking information, declare information about the tour leader or person responsible for keeping in touch with the Tour Supplier, including:

• Last name
• Middle & First/Given name
• Gender
• Email
• Phone number
• Address

1. Select the number of travelers including Adult, Child, Young Child and Baby by entering the quantity or tapping the or button.
2. Choose one of the following two options:
   • Tick the Ask for support in entering traveler information later checkbox to skip the step of entering traveler details. After completing your payment, you can declare traveler details for the tour order in Handnotes.
   • Tick the Enter traveler information checkbox, then tap Update now and declare all traveler’s details, including Full name, Date of birth, and Gender; and tap Update.
     Tap Edit if you want to edit the entered traveler information.

The system will display a list of services with fees that a supplier can offer you (if any). You can select accompanied services with corresponding quantities if desired.

1. Tap the Accompanied services box to view a list of available Accompanied services and their respective prices.
2. Select the desired Accompanied services.
3. In the Number of travelers box, select the number corresponding to that service by tapping the or button.
4. You can tap Add service if you want to add another accompanied service.
5. Or tap if you want to cancel the selected accompanied service.

• Prepayment (100% payment): It’s the basic way of payment applicable to all tours by default on Hahalolo. For such a method, you must pay 100% of the total order value.

In addition, Hahalolo allows special Tours with available installment plans to be paid in installment payments, specified by the supplier.

For installment tours, you can select one of the following two options:

• 100% payment: Select the prepayment method to get a percentage discount on your total booked order value that corresponds to a certain period of time before the Tour departure date.
• Installment payment: You are required to declare the following information:

• Choose Installment tenor: You are allowed to choose the installment tenor, including 3 months, 6 months, 9 months and 12 months without interest. (Depending on the time period from the date you book a tour to the date the tour departs, there will be corresponding tenors that are available for you to choose). The installment tenor is established in the following month from your prepayment.
• Determine Prepaid rate: Percentage of value and amount that you need to pay in advance for the tour. You must pay at least 1% of the total order value for the first time. You can quickly select a prepaid rate on the slider or enter a specific number into the prepaid rate box.
• Your installment information shall appear in the adjacent table. This includes Total order value, Prepaid rate, Prepaid amount, Remaining amount, Information conversion fee, Bank fee, Installment interest rate (%), Installment interest, Total installment amount, Installment tenor (month), Monthly installment amount, Next installment tenor.
• Click Installment plan details to view more detailed information about the installment plan applied.

View more detailed instructions on Installment payment

If the payer and contact person are the same, tap "Contact person". The system shall automatically extract information of the contact person declared before.

Declaring information on the order payer, including:

• Last name
• Middle & First/Given name
• Email
• Phone number
• Address
• Nationality
• State/City

You can tap Save payment information for next time to make it faster and more convenient for future bookings.

You can use Vouchers/Coins/Points to redeem discounts directly when making payment for tour booking orders.

1. In the Coupon code section, click Enter code
2. Enter your coupon code and click Search
3. Click Confirm to apply voucher.

In the Use Coins section, turn on the toggle switch to apply a direct discount to the order, which is converted from the number of available Coins.

1. In the Use Points section, turn on the toggle switch
2. Enter Number of Points you want to apply.
   

   1 Point has a corresponding conversion value of $0.1. This conversion value is displayed in the currency selected by the user, in terms of using the standard currency to convert at the bank's current price in USD.

3. Click Apply to apply the direct discount redeemed from the number of Points you selected to the order
4. If you need to change the selected number of Points, click Change and re-enter a new one, then click Apply.

1. Select a Form of Payment:
   
   • ATM cards with iBanking of banks
     - Using an ATM card registered for Internet Banking allows for immediate payment without any additional fees, and your order will be prioritized for processing.
     - Order payment confirmation will be sent immediately via email.
   • Credit/Debit Card (Domestic)
     - Domestic payment cards issued by banks in Vietnam are accepted.
     - Order payment confirmation will be sent immediately via email.
   • Scan QR code
2. Check all the information that you have declared and then tap Pay.

We use filters so that you can search for a suitable schedule on the Tour menu bar with the declared requirements:

1. Enter one or more of the following:
   • Enter a keyword for the place you want to travel in the Where do you want to go? box
   • Departure date: Enter your intended date of departure.

   Tap Advanced Search to search by the following information:

   • Point of departure: Enter the departure point from which you want to start your trip.
   • Destination: Enter your destination point.
   • Tour Topic: Enter a tour general topic
   • Tour Type: Select All or Domestic Tour or International Tour.
   • Total number of days: Enter the number of days for your planned trip.
   • Price range: Tap the toggle switch and drag the slider to select a price range that fits the budget you intend to spend on your trip.
   • Tick the Promotions checkbox if you want to find tours with promotions.
   • Tick the Installment checkbox to find tours with installments.
2. Tap Search Tour to display Tours that meet requirements you provided.
3. Tap Reset if you want to delete requirements previously provided.

After searching for Tours that meet your needs, select your desired Tour and departure date:

1. Tap the “View details” button below the tour you want to book.
2. Review information on the menu bar, including Tour info, Details, Private regulations, Promotions, Privacy policy, Installment plan (for installment tours only), Contact, and Reviews.
3. Tap Book now to book a tour with the selected departure date, or tap icon  Change date to select another departure date then tap Book now.

You will be redirected to the detailed interface with Tour booking steps, where you declare your information and pay for your booking.

At the interface to declare tour booking information, declare information about the tour leader or person responsible for keeping in touch with the Tour Supplier, including:

• Last name
• Middle & First/Given name
• Gender
• Email
• Phone number
• Address

1. Select the number of travelers including Adult, Child, Young Child and Baby by entering the quantity or tapping the or button.
2. Choose one of the following two options:
   • Tick the Ask for support in entering traveler information later checkbox to skip the step of entering traveler details. After completing your payment, you can declare traveler details for the tour order in Handnotes.
   • Tick the Enter traveler information checkbox, then tap Update now and declare all traveler’s details, including Full name, Date of birth, and Gender; and tap Update.
     Tap Edit if you want to edit the entered traveler information.

The system will display a list of services with fees that a supplier can offer you (if any). You can select accompanied services with corresponding quantities if desired.

1. Tap on the Accompanied services box to view a list of the available Accompanied services and their respective prices.
2. Select the desired Accompanied services
3. In the Number of travelers box, select the number corresponding to that service by tapping the or button.
4. You can tap Add service if you want to add another accompanied service.
   Or tap if you want to cancel the selected accompanied service.

• Prepayment (100% payment): It’s the basic way of payment applicable to all tours by default on Hahalolo. For such a method, you must pay 100% of the total order value.

In addition, Hahalolo allows special Tours with available installment plans to be paid in installment payments, specified by the supplier.

For installment tours, you can select one of the following two options:

• 100% payment: Select the prepayment method to get a percentage discount on your total booked order value that corresponds to a certain period of time before the Tour departure date.
• Installment payment: You are required to declare the following information:

• Choose Installment tenor: You are allowed to choose the installment tenor, including 3 months, 6 months, 9 months and 12 months without interest. (Depending on the time period from the date you book a tour to the date the tour departs, there will be corresponding tenors that are available for you to choose). The installment tenor is established in the following month from your prepayment.
• Determine Prepaid rate: Percentage of value and amount that you need to pay in advance for the tour. You must pay at least 1% of the total order value for the first time. You can quickly select a prepaid rate on the slider or enter a specific number into the prepaid rate box.
• Your installment information shall appear in the adjacent table. This includes Total order value, Prepaid rate, Prepaid amount, Remaining amount, Information conversion fee, Bank fee, Installment interest rate (%), Installment interest, Total installment amount, Installment tenor (month), Monthly installment amount, Next installment tenor.
• Click Installment plan details to view more detailed information about the installment plan applied.

View more detailed instructions on Installment payment

If the payer and contact person are the same, tap "Contact person". The system shall automatically extract information of the contact person declared before.

Declaring information on the order payer, including:

• Last name
• Middle & First/Given name
• Email
• Phone number
• Address
• Nationality
• State/City

You can tap Save payment information for next time to make it faster and more convenient for future bookings.

You can use Vouchers/Coins/Points to redeem discounts directly when making payment for tour booking orders.

1. In the Coupon code section, click Enter code
2. Enter your coupon code and click Search
3. Click Confirm to apply voucher.

In the Use Coins section, turn on the toggle switch to apply a direct discount to the order, which is converted from the number of available Coins.

1. In the Use Points section, turn on the toggle switch
2. Enter Number of Points you want to apply.
   

   1 Point has a corresponding conversion value of $0.1. This conversion value is displayed in the currency selected by the user, in terms of using the standard currency to convert at the bank's current price in USD.

3. Click Apply to apply the direct discount redeemed from the number of Points you selected to the order.
4. If you need to change the selected number of Points, click Change and re-enter a new one, then click Apply.

1. Select a Form of Payment:
   
   • ATM cards with iBanking of banks
     - Using an ATM card registered for Internet Banking allows for immediate payment without any additional fees, and your order will be prioritized for processing.
     - Order payment confirmation will be sent immediately via email.
   • Credit/Debit Card (Domestic)
     - Domestic payment cards issued by banks in Vietnam are accepted.
     - Order payment confirmation will be sent immediately via email.
   • Scan QR code
2. Check all the information that you have declared and then tap Pay.