Sales management

1. Select one or more of the following filter information:
   • Order code: Search by a specific code of each order
   • Contact name: search by keyword in contact name
   • Check-in date (from date): search orders by check-in date.
   • Check-out date (to date): search orders by check-out date.
   • Order status: filter by order status:

     - Awaiting confirmation: Orders have been completely paid and are waiting for service confirmation.
     - Awaiting fulfillment: Orders are waiting to be processed.
     - Ongoing: Orders are in progress.
     - Completed: Orders have been completed or have service time to be terminated.
     - Canceled: Orders were successfully canceled.

   • Booking number: Search by booking number.
2. After entering the above filter conditions, click Search.
3. Select Unfilter if you want to delete previously selected requests and reset the list of orders.

• Order code: Each order will have a distinct code generated by the system to look up the order.
• Booking number: Each room in the booking order will have a unique booking number generated by the system to help you look up the order.
• Order information: Includes the following information:
  - Ordered by
  - Order time
  - Room type
• Length of stay: Check-in/check-out date
• Total amount
• Order status: Awaiting confirmation, Awaiting fulfillment, Ongoing, Completed, Canceled.
• Action: allows you to process order requests, including:
  - Click Confirm to Confirm the order
  - Click Deny to Deny service
  - Click Check in to begin the service process
  - Click Check out to end the service process
  - Click Cancel to cancel the reservation in case the order has been confirmed but cannot be served.

You can also view order details by clicking View details for each order in the Action section. Order details include:

• Order code
• Booking number
• Booking details: display guest information, guest requests and booking information.
• Payment details: display information about form, time, payment method and payment amount of customers.
• Contact details: display contact information.

1. Select one or more of the following filter information:
   • Check-out time: search orders by check-out date.
   • Booking number: search by booking number of each order.
   • Username/Email/Phone number: search by keyword in the name of the contact person.
   • Room type: search orders by specific room type.
   • Rating: search orders by star rating score.
   • Reviews: to filter by review management status:

     - Responded: User reviews have been responded from the Supplier
     - Not responded yet: User reviews have not been responded from the Supplier
     - Deleted: User reviews have been deleted by the Supplier

2. After entering the above filter conditions, click Search.
3. Select Unfilter if you want to delete previously selected requests and reset the list of reviews.

• Guest name
• Booking number: Each room in the booking order will have a unique booking number generated by the system to help you look up the order.
• Room type: Room type booked and used by the guest
• Check-out time: The time the guest checks out
• Star rating score: The average score is calculated based on each specific score that guests have rated for each rating criterion
• Review content: Specific review content of the guest (if any)
• Review submission time: The time the guest submits their review.

You can also view Review details by clicking View details for each order in the Actions section. Order details include:

• Overall review of the property: Excellent - Very good - Satisfied - Average - Poor
• Rating score details: displaying detailed scores on a scale of 1 - 5 of the rating criteria: Location, Price, Cleanliness, Service, Facilities
• Specific review content of the guest (if any)
• Review submission time: The time the guest submits the review.

You can Respond to reviews received from customers or Delete unwanted reviews that appear on the hotel page.

1. Click Respond at a review you want to respond to
2. Enter your response content in the “Enter your answer” box
3. Click Send
4. Click Confirm to confirm your review response when the confirmation message box appears.
   Click Cancel to cancel the action of responding to the review.

1. Click Delete at a review you want to delete
2. Click Confirm to confirm your review deletion when the confirmation message box appears.
   Click Cancel to cancel the action of deleting the review.