General information of Tour page

Provide you with the ability to set up basic information about your tour operators, terms, policies, taxes, etc.

How to set up a cancelation and prepayment policy

Customers shall only make the payment upon arrival at the accommodation or cancel their booking for free in a certain time frame before the check-in time. It depends on your choice.

HOW TO SET UP:

  1. Go to the Information section in the Page Settings.
  2. Update cancelation and prepayment policy, including:
    • Prepayment rate (%): percentage of an order value that customers must pay in advance for a tour booking.
    • Cancelation fee (%): percentage of an order value that customers will be charged when canceling a tour.
    • Allowable cancelation time: the number of days allowed to cancel a tour before its departure date.
  3. Click “Save”.
How to set up value-added tax (VAT)

HOW TO SET UP:

  1. Go to the Information section in the Page Settings.
  2. Set up VAT, including:
    • VAT inclusive.
    • Add VAT rate to price: percentage of VAT rate excluding a price needs to be set and will be added directly to the price for payment.
  3. Click “Save”.

Note: Setting up the value-added tax is one of the required conditions to publish tours on Hahalolo.

How to set up age groups

You may classify age groups for tour to set the corresponding pricing.

HOW TO SET UP:

  1. Go to the Information section in the Page Settings.
  2. Classify age groups, including:
    • Adults: Enter a years old and above.
    • Children: Enter b years old to the minimum age of adult.
    • Young children: Enter c years old to the minimum age of children.
    • Baby: Enter the minimum age of young children and below.
  3. Click “Save”.
How to set up order notifications by email

The feature is to set up your order notifications by email when customers book Tours on the system.

HOW TO SET UP:

  1. Go to the Information section in the Page Settings.
  2. Click Allow sending order notifications by email.
    • Enter your Email and Phone number.
    • You can also allow your staff to receive emails by clicking the staff you want to set up in the staff list below.
  3. Click “Save”.
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