Tour page overview

What information does the Tour page provide?

We provide different information sections in each Tour page, including:

  • Timeline: Display the Page's activity timetable including tour list and promotions (if any).
  • Products: Display the Page's activity timetable including the active tour list.
  • Promotions: Show ongoing promotions.
  • About: Display general information of the Tour Page including company overview, address, contact, working hours, and other information (if any).
  • Reviews: Display information, including:
      • Page’s average review score: calculated based on review scores of tours on the page that customers have participated in.
      • Page's tour ratings: Excellent, Very Good, Satisfied, Average, and Poor corresponding to the number of reviews of each rating.
      • Average score of customer reviews on a scale of 1 - 5 with evaluation criteria: Schedule, Meal, Property, Tour guide, Vehicle.
      • List of reviewed tours: display tours that have been reviewed by customers. Each tour displays the information including tour name, average review score, rating, and number of reviews from customers.

Click View details to view tour details and reviews.

For easy tracking, you can use the Sort by tool with filters:
       - Latest
       - Oldest
       - Highest score
       - Lowest score

  • Photos: Display photos and photo albums that the Page has uploaded to the Gallery.
  • Videos: Display videos and video albums that the Page has uploaded to the Gallery.

You can see the following information fields on each Tour‘s timeline, including:

  • Tour name.
  • Short description: Display a brief summary of the tour highlights to help you have an overview of that tour.
  • Departure: Display pick-up location and tour departure.
  • Tour price: Display tour base price or a base price after discount for tours with promotions applied..
  • Departure date: Display tour departure date.

For a detailed and complete view, click each tour and you will see the following fields in order from top to bottom:

  • Photo album
  • Tour type
  • Tour name
  • Promotion currently applied (if any)
  • Departure - Destination
  • Start date and End date
  • Tour ID
  • Total days
  • The menu bar includes Tour details, Private regulations, Promotions, Privacy policy, Installment policy (displayed for installment tours), and Contact.
  • The upcoming departure schedule corresponds to the month you selected in Select departure month
  • Tour price and Book Now button

The right table of the screen includes information about the Tour page:

  • Page name
  • Number of people who Haha the page
  • Brief introduction about the page: Page type, Address, Phone number, Email
  • Change search button: click Change search if you want to delete the previously selected data and return to the homepage to search for tours.
How do I interact with a tour?
  • Click icon like.png Haha to express your emotion.
  • Leave a comment below the Tour you want to interact with.
  • Share the Tour you'd like to interact with.
How do I interact with a Tour Page?
Computer Mobile apps
  • You should click Haha Page if you want to show your support for a Tour Page. Also, you may see updates from it in your News Feed when you click Haha Page.
  • Click Haha Page below the Tour Page’s cover photo.
How do I view Tour Pages I interacted with?

This feature is currently only available for the desktop version of Hahalolo.

  • Go to your profile.
  • Click Haha on the menu bar.
  • Select “Tour” to view Tour Pages you have interacted with.
How do I invite friends to interact with a Tour page on Hahalolo?

HOW TO INVITE FRIENDS TO HAHA A PAGE:

Computer iOS app Android app
  1. Go to the Tour Page.
  2. Under the Invite friends to Haha this page section, click Invite friends.
  3. Enter a friend's name in the search box or click Select all in the right of the search box.
  4. Click Send Invitation.

STATUSES SHOW:

  • Not invited: Friends you've not sent invitations yet.
  • Selected: List of friends you've selected to send invitations.
  • Invited: List of friends you've sent invitations.
How do I see and review a tour?

Evaluate and save customers’ reviews for Tours they have participated in on Hahalolo.

Everyone can see reviews on the Page; however, only after completing the tour booking process and using tour services can you add ratings of tours and write reviews.

How to view Tour review scores

Option 1: View the average review score in each Tour's information

When searching for tours on the Tour menu homepage, you can view the average review score of that tour page right below the name of each Tour.

Option 2: View the content of reviews in the Reviews section of the tour page

At the Tour page you want to view, click Reviews

  • You can view Average review score, The number of reviews corresponding to each star rating (Excellent, Very Good, Satisfied, Average, Poor), The score corresponding to each rating criterion (Schedule, Meal, Property, Tour guide, Vehicle)
  • The List of reviewed tours section will list specific tours that are reviewed by customers who have participated in the tour, click View details to view Tour information.

How customers review a Tour

Only after you complete the process of booking and using tour services, will you be able to review the Tour.

Option 1: Perform at the Handnotes section

  1. Go to Handnotes
  2. Select Tour in the order management
  3. At the order that needs to be reviewed, click Review
  4. Start your review with the following information:
    • Choose 1 of 5 star rating levels corresponding to your satisfaction with the service in order from high to low: Excellent - Very Good - Satisfied - Average - Poor
    • Give scores corresponding to the criteria to evaluate your satisfaction on service quality with a scale of 1 - 5, including Schedule; Meal; Property; Tour guide; Vehicle.
    • Enter the content of the review (if any)
  5. Click Submit your review to complete the service evaluation process of the Tour.

Option 2: Perform at the Reviews section

  1. Go to the Tour page you booked
  2. Click Reviews
  3. Start your review with the following information:
    • Choose 1 of 5 star rating levels corresponding to your satisfaction with the service in order from high to low: Excellent - Very Good - Satisfied - Average - Poor
    • Give scores corresponding to the criteria to evaluate your satisfaction on service quality with a scale of 1 - 5, including Schedule; Meal; Property; Tour guide; Vehicle.
    • Enter the content of the review (if any)
  4. Click Submit your review to complete the service evaluation process of the Tour.
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