FAQs

What is the maximum number of allowable passengers & sectors for booking?
  • The maximum number of passengers is 9.
  • The maximum number of allowable sectors is 3.
What should I do if my flight price is changed?
The page will display a reminder showing that the fare has been changed.
  • If you select "Confirm", the page will update a new fare for your order and continue to "Enter contact and passenger information"..
  • If you select "Cancel", the page will go back to the flight search.
Can I get a discount if I book a round trip ticket or several tickets at a time?
  • It is not applicable for domestic flights, all domestic airlines do not have this policy. Your airfare is expensive or cheap depending on booking time + flight time + ticket class and flexibility you choose. The earlier you book your flight, the better the deals. Flights often take place at inconvenient hours (early morning, midday, late evening), poor flexibility (non-returnable, big fees to change flight date, etc.). Round trip fares are equal to the total fares of the departure and return flight. Sometimes, buying multiple tickets at once on the same flight will not be as advantageous as buying a separate ticket because there are cases when there are only a few cheap tickets. For example, there are 3 cheap tickets on the system. However, you book once four tickets. You will not get those three cheap tickets but have to pay all four high fares instead. If you book three tickets for three people at that time and the other one at a higher fare later, you will get a lower price.
  • For international flights, purchasing a round-trip ticket will be cheaper 20-30% than two one-way tickets.
If I don't use a flight I have booked, can I change the name on my ticket to someone else's?

For airlines such as Vietjet Air and Bamboo Airways, you are allowed to change the passengers' name, but you definitely have to pay a certain fee and these changes meet the requirements of each airline.

Is it better to book a flight directly with the airline or via Hahalolo agent?

FLIGHT CANCELATION AND INFORMATION CHANGES ON A FLIGHT TICKET:

  • Book a flight directly with the airlines: Customers may not receive full support for unexpected circumstances, for example,flight delay, flight change and information change on their tickets(incorrect name).
  • Book a flight via Hahalolo agent: Hahalolo airline ticket agent offers customers the best services: Support customers to make a reservation in advance (customers will not be charged any fees for reservation cancelation), and help them to change their information on the tickets (name) or change flight time, etc

SUPPORT SERVICES:

  • Book a flight directly with the airlines: Customers may not get full advice on their flight and related ones.
  • Book a flight via Hahalolo agent: Our customer care service always listens and provides full information on flights, checks and compares airfares from all airlines for the same flight, and also is willing to reply to any customer's questions(if any).
I need an urgent flight, so how long can I buy a ticket before the plane takes off?

As usual, Hahalolo online airline ticket agent allows booking and issuing tickets at least 6 hours prior to the flight departure.

What shoud I do if I am late for my flight?

If you do not check in on time or are not able to board the plane before your flight takes off, the freight charges you 've paid will be refunded or not depending on the flexibility of your ticket. For further information, please contact Hahalolo Customer Care Department via phone number 1900 57 12 48.

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