Users who follow the fanpage can access the Soctrip Fanpage with full or partial control based on the respective role levels as follows:
Admin | Manage all aspects of the fanpage. |
Editor | Reply and delete comments, post to fanpage , view insights, see who created a post or comment. |
Advertiser | Create and manage ads. |
Analyst | View ads and access reports. |
STEPS TO ALLOCATE FANPAGE ROLE
- Go to your Fanpage interface and click Settings in the left-hand toolbar
- Select Page roles
- Click on Assign user roles
- In the Account section, search and select the user name you need to authorize. Note that only users who have followed the Fanpage will appear in this search list
- In the Role section, select the corresponding role for the selected user account
- Click Assign to complete the assignment.
- Open your Fanpage interface and tap the button
located below the Fanpage’s profile picture
- Select Settings
- Tap Page role
- Tap the icon
in the top-right corner and select Assign user roles
- In the Account section, search and select the user name you need to authorize, then press Done. Note that only users who have followed the Fanpage will appear in this search list
- In the Role section, select the corresponding role for the selected user account
- Tap Done to complete the assignment.
STEPS TO EDIT ADMINISTRATIVE ROLE FOR A FANPAGE
- Go to your Fanpage interface and click Settings in the left-hand toolbar
- Select Page roles
- Click the icon
to the right of the username whose administrator role you want to edit
- Select Edit role
- In the Role section, select another corresponding role for the selected user account
- Click Assign to save the changes.
- Open your Fanpage interface and tap the button
located below the Fanpage’s profile picture
- Select Settings
- Tap Page role
- Tap the icon
to the right of the username whose administrator role you want to edit
- Select Edit role
- In the Role section, select another corresponding role for the selected user account
- Tap Done to save the changes.
STEPS TO REMOVE ADMINISTRATIVE ROLE FOR A FANPAGE
- Go to your Fanpage interface and click Settings in the left-hand toolbar
- Select Page roles
- Click the icon
to the right of the username whose administrator role you want to remove
- Select Remove
- When the role deletion confirmation interface appears, continue pressing Remove to complete
- Open your Fanpage interface and tap the icon
located below the Fanpage’s profile picture
- Select Settings
- Tap Page role
- Tap the icon
to the right of the username whose administrator role you want to Remove
- Select Remove
- When the role deletion confirmation interface appears, continue pressing Remove to complete
Post approval settings
Post approval settings allow you to maintain better control over the quality of content before it is published on your Fanpage, ensuring that all posts meet your Fanpage's content standards
Posts made by editors will not appear on your fanpage until you review and approve them.
How to enable post approval Settings
- Go to your Fanpage interface and click Settings in the left-hand toolbar
- Select Privacy and policies
- Click on Post approval
- Toggle on the option for Approve posts from editors
- Open your Fanpage interface and tap the icon
located below the Fanpage’s profile picture
- Select Settings
- Tap Privacy and policies
- Select Post approval
- Toggle on the option for Review posts of editors
How to block members from the fanpage
- Go to your Fanpage interface and select Follower from the menu bar
- Locate the follower you want to block, then click Block
Users who are blocked will no longer be able to access your Fanpage or view its content until they are unblocked.
- Open your Fanpage interface, swipe right on the menu bar and select Followers
- Locate the follower you want to block, then tap Block
- When the confirmation screen appears, tap Confirm to finalize the block
Users who are blocked will no longer be able to access your Fanpage or view its content until they are unblocked.
How to manage the block list and unblock members
- Go to your Fanpage interface and click Settings in the left-hand toolbar
- Select Block list
- Locate the user you want to unblock and click Unblock.
- Open your Fanpage interface and tap the icon
located below the fanpage’s profile picture
- Select Settings
- Tap Block list
- Locate the user you want to unblock and tap Unblock.
TEMPORARILY DEACTIVATE A FANPAGE
The temporarily deactivated feature allows you to manage and adjust your Fanpage’s activity conveniently. When enabled, your Fanpage will be temporarily disabled, preventing followers from accessing it. This tool is particularly useful for maintenance, updates, or pausing activities without losing important data or information, while ensuring the user experience remains intact.
Your Fanpage will be removed from most shared content on Soctrip but will still appear in your friend list.
STEPS TO TEMPORARILY DEACTIVATE FANPAGE OPERATION
- Go to your Fanpage interface and click Settings in the left-hand toolbar
- Select Advanced Settings
- Click Deactivate page
- Enter your password to confirm the action, then click Confirm
- Select a reason for temporarily suspending your Fanpage and add additional details if needed
- If you prefer not to receive emails from Soctrip, tick the checkbox to Opt out of receiving future emails from Soctrip
- Click Deactivate
- When the confirmation screen appears, click Deactivate again to complete the suspension.
- Open your Fanpage interface and tap the icon
located below the Fanpage’s profile picture
- Select Settings
- Tap Advanced Settings
- Tap Deactivate page
- Enter your password to confirm the action, then tap Confirm
- Select a reason for temporarily suspending your Fanpage and add additional details if needed
- If you prefer not to receive emails from Soctrip, tick the checkbox to Opt out of receiving future emails from Soctrip
- Tap Deactivate
- When the confirmation screen appears, tap Deactivate again to complete the suspension.
STEPS TO REACTIVATE A DEACTIVATING PAGE
- Go to your profile and select Fanpages; or quickly select the Fanpages item in the Quick access column on the left side of the Soctrip home page
- Locate the deactivated fanpage and click Switch into page role to manage the fanpage.
- Click Activate page
- Enter your password to confirm
- Click Confirm to finalize reactivation.
- Open your profile and scroll right to the menu to select Fanpages
Alternatively, access the Menu at the bottom right of Soctrip’s home page and find Fanpages in the Quick access list - Locate the deactivated fanpage and click Switch into page role to manage the Page
- Tap Active fanpage
- Enter your password to confirm
- Tap Confirm to finalize reactivation.
PERMANENTLY DELETE A FANPAGE
If you need to remove all unnecessary content or decide to cease operating fanpage, the permanent delete feature allows you to fully remove your Fanpage from the system. This ensures all data and information are permanently erased and cannot be recovered.
When using this feature, you can rest assured that all resources, information and content of the Fanpage will be completely deleted.
We recommend that you consider carefully before performing this operation, as permanent deletion cannot be undone and cannot be restored. Please ensure that you have backed up all important information before deciding to use this feature. If you think you will return to your fanpage in the future, you can deactivate it instead of deleting it.
STEPS TO PERMANENTLY DELETE A FANPAGE
- Go to your Fanpage interface and click Settings in the left-hand toolbar
- Select Advanced Settings
- Click Permanently delete the page
- Enter your password to confirm the action, then click Confirm
- Select the reason you want to delete the fanpage and enter additional explanation (if any)
- Click Delete
- When the confirmation screen appears, click Delete again to finalize the process.
- Open your Fanpage interface and tap the icon
located below the Fanpage’s profile picture
- Select Settings
- Tap Advanced Settings
- Tap Permanently delete the page
- Enter your password to confirm the action, then tap Confirm
- Select the reason you want to delete the fanpage and enter additional explanation (if any)
- Tap Delete
- When the confirmation screen appears, tap Delete again to finalize the process.